Frequently Asked Questions
Everything you need to know about your next pair of heat.
Are all your sneakers authentic?
Absolutely. Every pair at OG Kicks undergoes a rigorous multi-point inspection by our expert authentication team to ensure 100% legitimacy before being listed.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags and security seals intact. Please note that some high-value limited releases may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Do you sell used or pre-owned sneakers?
While we specialize in brand new (Deadstock) sneakers, we do have a curated 'Pre-Loved' section. The condition of these items is clearly stated and documented with high-resolution photos.
How do I know what size to buy?
Sizing varies by brand and model. We provide a comprehensive size guide on each product page and include 'fit notes' to tell you if a specific silhouette runs small or large.